Terms of Service

Last updated: May 2026 · Version 2026-05

By creating an OperaGrid workspace, completing first-time account setup, or continuing to use the Service after we notify you of changes, you agree to these Terms on behalf of yourself and your organization.

These Terms govern your use of OperaGrid (“Service”), operated by the company identified at registration (“we”, “us”). By creating a workspace or paying a subscription, you agree to these Terms.

1. Service description

OperaGrid is a multi-tenant web application for operational KPI reporting: custom card templates, user assignments, submissions, monitoring, follow-up, and related features. The Service is provided on a subscription basis by number of user seats.

2. Accounts and seats

Each subscribing organization (“Customer”) receives one workspace. The monthly fee depends on the plan (maximum active user accounts). You must not exceed your seat limit; upgrade your plan to add users.

3. Customer data

You retain ownership of data you enter into the Service. You grant us a limited license to host, process, and display that data solely to provide the Service. You are responsible for the accuracy and legality of content your users submit.

4. Hosting and infrastructure

Customer data is stored on cloud infrastructure operated by Amazon Web Services (AWS) in regions we configure for production (e.g. Canada or United States). We use industry-standard practices including encryption in transit (HTTPS) and access controls. We do not sell Customer data.

5. Backups and availability

We perform automated backups of application databases and configuration as part of normal operations. The Service is provided on a commercially reasonable efforts basis. We do not guarantee uninterrupted or error-free operation.

6. Limitation of liability

To the maximum extent permitted by applicable law: (a) the Service is provided “as is”; (b) we are not liable for indirect, incidental, special, or consequential damages; (c) our total liability for any claim arising from these Terms or the Service is limited to the fees you paid us in the twelve (12) months before the claim; (d) we are not liable for loss of data except where caused by our gross negligence, and you are responsible for maintaining your own exports and records where required for your business or compliance obligations.

7. Support access

We do not routinely copy or mine Customer data. We may access your workspace only when you request support, to resolve a technical issue, to comply with law, or to protect the security of the Service.

8. Payment

Subscriptions are billed monthly through Stripe. Fees are non-refundable except where required by law. You may cancel via the billing portal; access continues until the end of the paid period.

9. Termination

You may stop using the Service at any time. We may suspend or terminate access for breach of these Terms or non-payment. Upon termination, we may delete data after a reasonable retention period unless law requires otherwise.

10. Changes

We may update these Terms. Material changes will be posted on this page. Continued use after the effective date constitutes acceptance.

11. Governing law

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict-of-law rules.

12. Contact

Legal and privacy inquiries: privacy@operagrid.com

This document is a starter template. Have a qualified lawyer review it before relying on it for enterprise contracts.